Terms, Client Consent & Disclaimer
Before You Book
By booking a session, you agree to these terms.
Services are provided within the scope of holistic wellbeing support and are not a substitute for medical, psychological, psychiatric, or crisis services.
Sessions are confidential except where disclosure is required by law or where there is a risk of harm to yourself or others.
Brief notes may be taken and stored securely in accordance with privacy requirements.
If you have any questions about these terms, please feel free to contact me before booking.
Understanding My Services
Nature of Services
I offer holistic wellbeing and counselling support services to support personal growth, emotional wellbeing, resilience and self-awareness.
My services are provided within the scope of holistic wellbeing support and counselling. They are not a substitute for medical, psychological, psychiatric or crisis services. Where appropriate, referrals to other qualified health professionals may be recommended.
Consent
By booking or attending a session you acknowledge that:
- participation is voluntary
- you understand the nature and limitations of the services provided
- you may discontinue sessions at any time.
Confidentiality
Your privacy is respected and sessions are confidential except where:
disclosure is required by law
there is a serious risk of harm to yourself or another person
information is discussed in a de-identified manner during professional supervision.
Your Care & Privacy
Record Keeping
Brief confidential records are maintained to support continuity of care and are stored securely in accordance with Australian privacy requirements.
Client Responsibilities
- Attend sessions on time.
- Provide accurate information.
- Communicate openly.
- Seek appropriate medical or psychological care when required.
- Accept responsibility for personal decisions and wellbeing.
Records are stored securely and identifying information is protected to maintain confidentiality.
Fees & Important Information
Fees & Cancellation
- Payment is due before or at the session.
- Less than 24 hours' notice may incur the full fee.
- Refunds are not available after a completed session.
Disclaimer
Coaching and counselling support are not emergency or crisis services.
If you require urgent assistance, please contact 000 or Lifeline 13 11 14.
Outcomes cannot be guaranteed.
Agreement
By booking or attending a session, you confirm that you have read, understood and agree to these Terms, Client Consent and Disclaimer.