Terms, Client Consent & Disclaimer

By booking a session, you agree to these terms.
Coaching is not counselling or medical advice.
Sessions are confidential except where required by law.
Brief hard-copy notes may be taken and stored securely.

If you have any questions about these terms, please feel free to contact me before booking.

  1. Nature of Services

    I offer holistic wellbeing and coaching services to support personal growth, emotional balance, and self-awareness.
    Coaching is not counselling, psychotherapy, psychology, or medical treatment, and does not replace professional medical or mental health care.

    Consent to Participate

    By booking or attending a session, you voluntarily participate and understand the purpose and limitations of coaching.
    You may stop or withdraw at any time.

    Confidentiality

    All sessions are confidential. Information may only be shared when:

    • Required by law

    • There is a risk of harm to yourself or others

    • Discussed anonymously with my professional supervisor to ensure quality practice

    Please note that online communication may be subject to technical limitations.

    Session Notes & Record-Keeping

    Brief hard copy session notes may be taken to support the coaching process.
    Notes are stored securely in a locked drawer and handled carefully.
    Client notes are organized using codes or initials on folder covers, with a separate, secure master list linking codes to client names. This ensures confidentiality while respecting each individual’s identity.

    Client Responsibilities

    Clients agree to:

    • Provide accurate information

    • Attend sessions on time

    • Communicate honestly

    • Seek medical or psychological support when needed

    • Take responsibility for their decisions and well-being

    Limitations of Coaching (Disclaimer)

    Coaching is a supportive, reflective process. It does not replace:

    • Medical or psychological treatment

    • Crisis or emergency support

    • Diagnosis or therapy

    If you are in crisis, please contact:
    000 or Lifeline 13 11 14

    No outcomes or results are guaranteed.

    Fees, Cancellations & Refunds

    • Payment is required at or before the session.

    • Cancellations with less than 24 hours’ notice may incur a fee.

    • Missed appointments may be charged at the full session rate.

    • Refunds are not provided after a session is completed.

    Privacy, Records & Security

    Your personal information is collected and stored securely in hard copy records in accordance with my Privacy Policy.
    You can request access to your information at any time, and it will be provided safely and confidentially.

    Third-Party Services

    My website and booking system may use third-party tools (such as Webador/Wix or analytics providers).
    They may collect non-identifying technical data for website performance.
    No personal information is shared with third parties for marketing purposes.

    Website Cookies

    This website may use cookies to improve user experience and website performance.
    Cookies do not collect personal information unless you submit it voluntarily.
    You may disable cookies through your browser settings.

    Limitation of Liability

    You acknowledge that coaching outcomes vary and cannot be guaranteed.
    You remain responsible for your own well-being and actions.
    I am not liable for decisions made based on session discussions.

    Agreement to Terms

    By booking, paying for, or attending a session, you confirm that you have read, understood, and agree to these Terms, Client Consent, and Disclaimer.

    Contact

    Email: anneen.holisticwellness@outlook.com
    Phone: +61 402 282 440

    Coaching services are not a substitute for counselling, psychotherapy, or mental health treatment. I am currently studying counselling and do not provide therapeutic or clinical services at this time. If you require mental health support, please seek assistance from a qualified health professional.