Information I Collect
I may collect personal information that you provide when:
Completing a contact or booking form
Booking a session
Communicating via email, phone, or messages
Information may include your name, email address, phone number, and session notes.
I use your information to:
Respond to inquiries
Schedule and provide coaching sessions
Manage payments and invoices
Confidentiality
All sessions are confidential. Information may only be disclosed when:
Required by law
There is a risk of harm to yourself or others
Discussed anonymously with my professional supervisor to ensure best practice
Please note that online communication may be subject to technical limitations.
Personal information
Your personal information is collected and stored securely in hard copy records. At present, notes are kept in a locked drawer, accessible only to the practitioner. Reasonable steps are taken to protect your information from loss, damage, or unauthorised access.
Client notes
Client notes are stored using codes or initials to protect privacy. A separate, secure master list links codes to client names, accessible only to the practitioner. Folder covers include only the client code or initials and session type or goal area, ensuring confidentiality while respecting everyone’s identity and personal information.
Website and bookings
My website and booking system may use third-party services (such as Webador/Wix, analytics tools, or payment processors).
These providers may collect non-identifying technical data for website performance.
No personal information is shared with third parties for marketing purposes.
Cookies
This website may use cookies to improve the user experience and help understand how visitors use the site.
Cookies do not collect personal information unless you choose to provide it (e.g., through a form).
You may adjust your browser settings to disable cookies at any time.
Access & Correction
You may request access to the personal information I hold about you or ask for corrections at any time.
Email: anneen.holisticwellness@outlook.com
Consent
By using this website or booking a session, you consent to the collection and use of your information as described in this policy.
Changes to This Policy
This policy may be updated from time to time. Any changes will be posted on this page.
Contact
If you have questions about this policy, please contact:
Email: anneen.holisticwellness@outlook.com
Phone: +61 402 282 440
How I Use Your Information
Third-Party Services
Client Identification (Person-Centered Records)
Storage & Security of Hard Copy Records